Returns & Refund Policy

Cancelling an order

You can cancel an order yourself from your account for as long as it is still pending (payment not yet confirmed). Once payment is confirmed and the order enters processing, cancellation becomes a refund request that our team reviews.

Cancelled orders release their stock immediately, and if any payment was already made it is refunded in full.

Requesting a refund

Paid orders can request a refund at any point before delivery. After delivery, you have 7 days to request a refund for items that arrive damaged, defective, or different from what was ordered.

Submit the request from the order page in your account with a short description of the problem. Our team reviews every request and responds by email, usually within 2 business days.

How refunds are paid

Since payments are currently arranged offline (bank transfer or cash on delivery), refunds are returned the same way: bank-transfer payments are reversed to the originating account, and cash payments are refunded by bank transfer or mobile banking to details you provide.

Refunds are issued in full, including any shipping you paid, when the return is due to our error. Please allow 3–7 business days after approval for the money to arrive.

What cannot be returned

For safety and hygiene, opened consumables and single-use medical disposables (e.g. syringes, gloves, dressings), and any item marked non-returnable on its product page, cannot be returned unless they arrived damaged or defective.

Questions?

Write to info@spibermed.com or call +880 1346 092798 (Mon–Sat, 09:00–18:00) and include your order number. We are happy to help.